These Terms of Service govern your access to and use of this online store, including browsing the website, placing orders, contacting support and using any related services. By using the website or placing an order, you agree to these terms and to the policies referenced on the website, including the Shipping Policy, Refund Policy and Privacy Policy. If you do not agree, do not use the website or place an order.
You must be legally able to enter into a binding purchase agreement in your location or have permission from a parent or guardian. You agree to provide current, complete and accurate information when using the website, placing an order or contacting support. You are responsible for ensuring that your shipping address, billing information, email address and order details are correct before submitting payment.
Product descriptions, images, prices, promotions, availability and specifications are provided in good faith and may be updated at any time. We make reasonable efforts to display product colors, packaging and details accurately, but screen settings, photography, production batches and packaging updates may cause differences. Minor variations do not necessarily mean that a product is defective or not as described.
Product availability is not guaranteed until an order is accepted and fulfilled. We may limit quantities, discontinue products, refuse orders, cancel orders or correct errors where necessary, including when an item is unavailable, incorrectly priced, affected by a technical error, suspected of fraud, restricted by law or otherwise unable to be fulfilled.
After you place an order, you may receive an order confirmation email. This confirmation means that your order request has been received; it does not guarantee final acceptance or shipment. We reserve the right to review, accept, reject or cancel an order for legitimate reasons, including payment failure, suspected fraud, incorrect address information, product unavailability, pricing errors, abuse of promotions, shipping restrictions or violation of these terms.
If an order is cancelled after payment has been captured, a refund will be issued to the original payment method where possible. Processing times may depend on payment providers and banks.
Prices are displayed in the currency shown at checkout and may change without notice. Promotional offers, discounts, bundles, free gifts and limited-time offers are subject to their stated conditions and may be changed or withdrawn at any time where permitted by law. Discounts may not be combinable unless the checkout clearly allows it. If a promotion is misused, manipulated or applied due to a technical error, we may adjust or cancel the affected order.
Taxes, duties, import fees, customs charges or other local fees may apply depending on the delivery destination and checkout configuration. Customers are responsible for charges imposed by local authorities unless clearly stated otherwise at checkout.
Payment must be authorized before an order is processed. By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate. Payment providers may perform fraud checks, identity checks or payment authorization checks. We are not responsible for delays caused by payment review, payment failure or bank processing times.
Shipping and delivery are governed by the Shipping Policy. Delivery estimates are not guaranteed unless expressly stated. Risk of loss may transfer according to applicable law and carrier handling rules. If a parcel is delayed, refused, returned, unclaimed or undeliverable because of incorrect information or customer inaction, additional costs may apply and refunds may be limited as described in the Shipping Policy and Refund Policy.
Returns, refunds, exchanges, damaged items and cancellations are governed by the Refund Policy. To request help with an order, contact support@buballoon.com. You may be asked to provide your order number, photos, video, shipping information or other details needed to review the request.
You agree not to misuse the website. Prohibited activity includes attempting to interfere with website security, scraping content without permission, submitting false information, using the website for unlawful purposes, attempting unauthorized access, disrupting checkout, abusing discounts, placing fraudulent orders, infringing intellectual property rights, uploading malicious code or using automated systems in a way that harms the website or other customers.
Website content, including text, images, graphics, product presentation, layout, design elements, logos, icons, videos and other materials, is protected by intellectual property and related rights. You may use the website for personal shopping purposes only. You may not copy, reproduce, distribute, sell, modify, exploit or use website content for commercial purposes without permission.
The website may use third-party services for payments, shipping, analytics, advertising, email, reviews or customer support. The website may also contain links to third-party pages. We are not responsible for the content, policies, security or practices of third-party services or external websites. Your use of third-party services may be governed by their own terms and privacy practices.
The website and products are provided to the fullest extent permitted by applicable law. We do not guarantee that the website will always be uninterrupted, error-free, secure or available. Product use is the customer’s responsibility and should follow any instructions, warnings and common-sense care practices provided with the product or on the website.
To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, loss of goodwill, delivery delays, third-party service failures or events outside reasonable control. Nothing in these terms limits rights that cannot be limited under applicable consumer protection laws.
We may update these Terms of Service from time to time. Updated terms will be posted on the website and will apply to future use of the website and future orders. Continued use of the website after changes are posted means you accept the updated terms.
For questions about these terms or an order, contact support@buballoon.com.