Frequently Asked Questions

Choose your first Nano HydraBrush color, then choose the gift color in the bundle selector. When the offer is active, the cart adds both brushes and applies the automatic discount to the gift brush.

The cart total should show one paid brush and one discounted gift brush when the offer conditions are met.

Yes. The paid brush and the gift brush can be different colors, depending on availability. If a color is shown in the selector, it is available for the current product setup.

That is expected when the bundle offer is used. One brush is the paid item and the second brush is the gift item. The discount line in the cart and checkout shows the offer being applied.

Email support@buballoon.com as soon as possible with your order number and the color you want. If the order has not been prepared yet, support can review the request.

Nano HydraBrush can be ordered for South Africa and other eligible destinations shown at checkout. Delivery options are confirmed after the customer enters a shipping address.

When available for your address, tracked shipping is shown at checkout before payment. The checkout always displays the final delivery price before the order is confirmed.

You can read the full delivery terms on the shipping policy page.

Shopify calculates delivery methods from the exact destination country, region and postal code. Entering the address allows checkout to display the correct available method.

When tracking is available for the selected shipping method, the tracking information is sent to the email used at checkout after the order has been processed.

Prices are displayed in South African Rand. You will see amounts using the rand symbol, for example R 499, on the product page, cart and checkout.

Checkout is powered by Shopify and uses encrypted payment processing. The available payment methods are displayed directly in checkout before the order is completed.

An order is confirmed only after payment is completed and the confirmation page appears. You should also receive a confirmation email at the address used during checkout.

Nano HydraBrush is designed to help smooth visible flyaways, puffy lengths and front pieces when hair needs a quick touch-up. It is made for easy brush-through use between full styling routines.

No. Nano HydraBrush is a compact daily touch-up tool. It is positioned for quick smoothing and neatness, not as a replacement for full heat styling or salon treatments.

Keep the brush clean, dry and away from direct water exposure. Store it in a safe place after use and follow any care instructions included with the product packaging.

Return eligibility depends on the timing, condition of the item and the applicable policy. Review the refund policy and contact support with your order number before sending anything back.

Include your order number, the email used at checkout, the delivery country, and a short description of the issue. This helps support identify the order faster.

Customer support replies within one business day. During launch periods or high order volume, complex cases may need a little more time to review properly.